Services

Kenya BPO society lobbies for license fee reduction

The Kenya Business Process Outsourcing (BPO) Society has urged the Communication Commission of Kenya to reduce the annual license fee for BPO businesses. The group wants the fee lower from 100,000 Kenyan shillings (US$1,516) to 10,000 shillings in order to attract more investors.  read more »

Microsoft Office Live Small Biz suffers outage, lost e-mail

Microsoft Corp. loyalists could be forgiven for feeling a little smug after all of the publicity over outages and lost e-mails at online services run by archrivals Apple Inc.'s MobileMe and Google Inc.'s Gmail.  read more »

HP closes EDS deal, preserves leadership team

Hewlett-Packard said Tuesday that it has completed its US$13.9 billion purchase of massive systems integrator Electronic Data Systems, and it also revealed that EDS' top-level management structure would remain largely unchanged.  read more »

Infosys plans to acquire UK services company

Indian outsourcer Infosys Technologies said Monday that it has agreed to terms for a recommended cash offer for Axon Group, a vendor in the U.K. of consultancy and services around software from SAP.  read more »

Indian outsourcer launches skills program at Kenya BPO

An Indian call and contact center has launched the LiveBean Scholarship Program for contact center professionals in Kenya.  read more »

Microsoft's Photosynth wilts under pressure

Within hours of its launch, Microsoft Corp.'s new photo-stitching service went dark, overwhelmed by demand, the company said Thursday afternoon.  read more »

SAP, user group to shed light on enterprise support

The Americas' SAP Users' Group (ASUG) this week held the first in a series of Web seminars on SAP's enterprise-level support service, which recently became mandatory for all customers, leading to cost increases over time for many.  read more »

Apple offers MobileMe users another free 60 days

Apple is offering a 60-day extension to MobileMe accounts to make up from problems users have suffered since the service's launch. This is the second such extension that Apple has offered; in mid-July, the company offered a free 30 day addition.  read more »

Microsoft pitches proactive enterprise support

Microsoft has added a new level of technical support for enterprise customers that it says helps them draft a long-term road map to improve the reliability and quality of their IT networks.  read more »

Except for US, Citrix to raise prices 10 percent

Citrix Systems will raise prices across all of its product lines by 10 percent worldwide except for the U.S., a promised move that reflects increasing business costs caused by the lower U.S. dollar, the vendor said Monday.  read more »

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