Two major trends led to lower prices for outsourced IT services last year--the global economic downturn and the uptick in remote infrastructure management (RIM) adoption. read more »
By Rebecca Wanjiku, Computerworld Kenya 28 Jan, 2010
Kenya's business process outsourcing sector has failed to take up a US$7 million bandwidth subsidy, raising questions about the efficacy of the project and whether the stimulus package is the main problem ailing the industry. read more »
By John Ribeiro, IDG News Service\Bangalore Bureau 30 Sep, 2009
Bharti Airtel, India's largest mobile services company, said Wednesday that it had called off talks for an alliance with MTN Group of South Africa. read more »
By Rebecca Wanjiku, Computerworld Kenya 22 Sep, 2009
A weak legal and institutional framework, insufficient investment, a dearth of tax incentives and lack of skilled labor are some of the challenges facing Kenya's business process outsourcing (BPO) industry, according to a recent study. read more »
By Chris Kanaracus, IDG News Service\Boston Bureau 18 Sep, 2009
Oracle licensing consultant Eliot Arlo Colon still remembers the enormous global publishing company that was "so darn confident" it would breeze through an upcoming software license audit unscathed. read more »
We constantly hear hype about how a given market is changing drastically. And given the economy, many companies we talk to tell us that the only thing drastic happening in IT services today is the rate reductions they're asking from their vendors. But after years of moving forward slowly, IT services is in fact about to change drastically. Here are a few reasons why, and what you can do about it. read more »
By Chris Kanaracus, IDG News Service\Boston Bureau 17 Aug, 2009
Oracle is devoting two full days and 70 sessions at the upcoming OpenWorld conference to its Primavera PPM (project portfolio management) software, which is used to track and manage the torrent of people, assets, timelines and expenses associated with projects and services engagements. read more »
By Chris Kanaracus, IDG News Service\Boston Bureau 24 Jul, 2009
Despite complaints from many users, Oracle is showing no signs it will reverse course on plans to shut down the venerable MetaLink support portal, long used by thousands of IT professionals around the world. read more »
In the months leading up to the ICANN meeting in Nairobi, majority of discussions and conference calls were dominated by security concerns and emergency meetings with some people wondering whether the meeting will take place or not. read more »
